Consumer Tools & Info

It's Your Car - Your Choice

• What are your choices in choosing an auto body repair shop to restore your car to pre-accident condition?

• Is your insurance company directing you to use a specific auto body repair shop?

• Can you be assured that the replacement parts used are OEM parts (original equipment manufacturer)?

We want you to know that choosing an auto body repair shop is YOUR choice, not the insurance company's decision. Some insurance companies may make recommendations on repair shops based on their agreements and/or referral programs with specific shops. Direct repair or referral programs are common, and are frequently required by insurance companies to use non-original or after-market parts. Consumers should be aware that they are entitled to have their vehicle restored to pre-accident condition with respect to safety, function, appearance, and value.

When selecting an auto body repair shop, be sure to select a shop qualified to restore your vehicle to pre-accident condition. The shop of your choice should be willing to negotiate with the insurance company to insure all needed repairs are included in your claim.